rjbaje Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to the rjbaje platform and all of its services. When you visit the rjbaje website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy.

rjbaje is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting your privacy is a core part of our responsibility. This Privacy Policy will help you understand what information we collect, why we collect it, and how we use and keep that information secure.

Information We Collect

We collect various types of information to provide services on the rjbaje platform. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (where applicable)
• Address and location information
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type, version, and language settings
• Operating system information
• Time, duration, and pages visited during site visits
• Gaming activity logs (bet amounts, win/loss records)
• Transaction history
• Data collected through cookies and similar tracking technologies

Purpose of Using Information

Information collected at rjbaje is used only for the legitimate purposes listed below. We never sell your personal information to third parties without your consent.

3.1 Account Management and Service Delivery

Your information is used to register your account, verify your identity, process transactions, and ensure an overall gaming experience. The relevant payment details are required to complete financial transactions via bKash, Nagad, Rocket, or Upay.

3.2 Security and Fraud Prevention

We monitor your activity information to ensure platform security and to detect and prevent any fraudulent activity. This is done in the interest of all users.

3.3 Legal Compliance

Your information is used to comply with applicable laws and regulations and to enforce responsible gaming policies (such as age verification — the 21+ age requirement).

3.4 Communication and Support

Your contact information is used for customer service purposes, to send important notices, and to respond to your inquiries.

3.5 Service Improvement

By analysing user behaviour, we continuously work to improve our platform, game layout, and overall user experience.

Information Sharing and Disclosure

rjbaje is committed to keeping your personal information private and secure. We do not share your information with third parties except in the limited circumstances listed below.

• Payment Processors: Only the necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Technology service providers that support platform operations work under strict confidentiality agreements.
• Legal Requirements: Information may need to be disclosed under a court order or legal obligation.
• Fraud Prevention: In cases of security breaches or fraud, information may be shared with the relevant authorities.
• Business Transfers: Information may be transferred in the event of business restructuring or acquisition, but always under the terms of this policy.

Outside the circumstances listed above, we do not sell, rent, or exchange your personal information with any third party without your explicit consent.

Cookies and Tracking Technologies

The rjbaje website uses cookies and similar technologies to improve your browsing experience and to help us operate our services effectively.

5.1 Types of Cookies

• Essential Cookies: Required to ensure the basic functionality of the platform. Without these, the site cannot work properly.
• Functionality Cookies: Help remember your preferences and settings (such as language preference).
• Analytics Cookies: Used to monitor site usage and improve services.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. However, declining certain cookies may limit some functionality of the site.

Data Security Measures

rjbaje has adopted industry-standard security measures to keep your personal information secure. We apply both technical and organisational safeguards.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Firewall systems and intrusion detection technology
• Regular security assessments and vulnerability testing
• Sensitive data stored in encrypted form
• Two-Factor Authentication support

6.2 Organisational Safeguards

• Strict access controls — only authorised staff can view your information
• Regular security training for staff
• A rapid-response plan in the event of a data security breach
• Strict confidentiality agreements with third parties

Data Retention Period

rjbaje retains your personal information only for as long as necessary or legally required.

• Active Account Data: Retained for the duration that the account remains active.
• Financial Transaction Records: Retained for the period required by applicable legal requirements.
• After Account Closure: Data from closed accounts is retained for a limited period, primarily for legal compliance and fraud prevention purposes.
• Marketing Communications: Until consent is withdrawn.

Once the required period has passed, your information is securely deleted or anonymised.

Your Rights and Choices

You have the following rights regarding your personal information. Contact us to exercise these rights.

8.1 Right to Access Information

You may request at any time to find out what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Correct Information

If any of your personal information is inaccurate or incomplete, you may request a correction. Some information can be updated by you directly in your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or notifications at any time. To do so, contact our customer support or use the "unsubscribe" link in an email.

8.5 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

Protection of Minors

rjbaje strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we learn that a minor is using our services, that account will be closed immediately and the associated data will be deleted.

Third-Party Services

The rjbaje platform uses technology from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers may have their own privacy policies.

The payment systems used on our platform (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. The terms of the relevant payment provider apply to financial transactions.

rjbaje is not responsible for the privacy practices of third-party services. However, we work only with trusted and established partners.

Policy Changes and Updates

rjbaje may update this Privacy Policy from time to time. This policy may be revised due to changes in services, new legal requirements, or technological developments.

• For significant changes, we will send a notification to your registered email address.
• For minor changes, the "Last Updated" date on this page will be changed.
• Continuing to use the platform after a change is made will be considered acceptance of the new policy.
• We recommend that you visit this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will respond to your request promptly.

For more information, visit our Terms and Conditions, Responsible Gaming, and FAQ pages.